The published articles listed here were all written by the #1 SMMarT Guy, Kim Robinson.  Each one is brief, entertaining, and educational without being preachy.

• 3 Cs of Successful Marketing
  Discover the three bedrock fundamentals to creating effective display ads, marketing pieces, and campaigns.
  
  
• Bad Manners Are Bad for Business
  Generate more business and close more sales by following these five simple rules of business etiquette. 
  
  
• Building a Management Team
  Team members who know and understand each other away from work can better predict each other’s behavior while at work.  Read one exciting example of a boss who learned the hard way about how hard a member of his team wanted to win.
  
  
• Call Center Sales
  Learn three simple communication techniques that decrease call times and increase revenues.
  
  
• Dealing With Conflict
  Read the simple nine-step process to comfortable, and completely, resolve any conflict.
  
  
• Do Sweat the Small Stuff
  Read examples of how paying attention to small details can generate big sales.
  
  
• Don't Insult Your Prospects
  Don’t blow sales by trying to make your competition look bad.
  
  
• Door-to-Door Sales
  A brief, yet spot-on, primer about how to be successful selling anything door-to-door.
  
  
• Emotional Persuaders
  Discover the five things advertisers use to push our buttons so we remember their products.
  
  
• Four Tips For Success
  These four tips will help you hit the ground running every year, and any year.
  
  
• Great Customer Service is Sales
  Great customer service and up selling go hand-in-hand to improve customer satisfaction and generate revenue usually left on the table.
  
  
• Hire the Personality
  Don’t change the job to fit the person—hire the right person for the job.
  
  
• Ho Ho Ho
  Don’t sweat the small stuff about holiday shopping.
  
  
• Listen
  More salespeople talk themselves out of a sale than ever talk themselves into one.  Learn six tips to help you listen better to close more sales.
  
  
• No, Thank You. CLICK!
  The key to successful cold calling.  Learn how to make more sales with outbound calls.
  
  
• Selfish Doesn't Sell
  It’s not all about you when it comes to creating marketing pieces for your company.  Learn what works and why.
  
  
• The 3 Sales Truths
  Gain clarity about the three things that govern sales and the sales process.
  
  
• The Waiter Test
  A simple personality test many top executives use to determine if a management candidate is the right person for the job.
  
  
• Waiting for Service
  Control the line to increase both customer satisfaction and repeat sales.  See what happens when you don’t…
  
  

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